at a glance
01
Scaled from 20 seats to 7,200 over twelve years.
02
Multi-site, always operating, never a hard stop.
03
Plug-and-play seats ready the day the ramp needed them.
what d360 delivered — interior
- High-density workstations
- Brand & team environments
- Breakout & wellness zones
- Training rooms
what d360 delivered — infrastructure
- International connectivity
- VoIP & headset infrastructure
- UPS & generator backup
- Structured cabling at scale
the challenge
A BPO operator needed to grow from a pilot of 20 seats into a 7,200-seat, multi-site operation — while staying live throughout, with no downtime the business could feel.
the solution
Over a twelve-year partnership D360 built out seat capacity in modular clusters, each one plug-and-play: interior, connectivity, power and voice delivered together so a new floor could go operational the day it was needed.
the outcome
A contact-centre estate that scaled 360× without ever stopping — the clearest proof of the plug-and-play model.
