privacy & cookie policy.

This website is operated by Designexus (Pty) Ltd, trading as D360 — Solutions by Design (“D360”, “we”, “us”, “our”), registration number 2004/015766/07, of 37 Turquoise Way, Noordhoek, Cape Town, 7979, South Africa. We respect your privacy and handle your personal information responsibly, in line with POPIA. This policy explains what we collect, why, and the choices you have.

information we collect

We only collect what we need to respond to you and to run this website:

• Enquiry details you submit through our contact form — your name, email address, company, project type and size, and the message you send us.
• Usage information collected automatically if you accept analytics cookies — pages viewed, approximate location (city level), device and browser type, and how you move through the site.
• Technical logs our hosting provider keeps for security and reliability, such as IP address and request time.

how we use your information

• To respond to your enquiry and discuss your project.
• To understand how visitors use the site so we can improve it.
• To keep the website secure and working correctly.

We do not sell your personal information, and we do not use it for automated decision-making.

our lawful basis (POPIA)

We process enquiry details to take steps at your request and because we have a legitimate interest in responding to potential clients. We process analytics information only with your consent, which you give through the cookie banner and can withdraw at any time.

cookies

A cookie is a small file stored on your device. We use two kinds:

• Essential — needed for the site to function and to remember your cookie choice. These are always on.
• Analytics — Google Analytics 4, used only if you click “accept”. Until then, Google Consent Mode keeps analytics cookies switched off. Google Analytics helps us count visits and see which pages are useful; IP addresses are anonymised.

You can change your choice at any time by clearing this site’s data in your browser, which brings the banner back. You can also block cookies in your browser settings.

who we share it with

We share personal information only with service providers who help us run the site, under appropriate safeguards:

• Wix — website hosting.
• Google Analytics — website analytics (only with your consent). Google may process this information on servers outside South Africa; such transfers are covered by Google’s data-protection commitments.

how long we keep it

We keep enquiry details only as long as needed to respond to you and for our legitimate business records, after which they are deleted. Analytics data is retained according to our Google Analytics settings.

how we protect it

The site is served over a secure (HTTPS) connection, and we apply reasonable technical and organisational measures to protect personal information against loss, misuse or unauthorised access.

your rights

Under POPIA you have the right to ask us to access, correct, update or delete your personal information, and to object to its processing. To exercise any of these, contact us and we will respond as required by law.

If you believe we have not handled your information properly, you may lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.